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Case Studies

Malo'o Racks, a leading outdoor gear and accessories brand, faced significant challenges in its email marketing efforts. Despite having a robust product line and a dedicated customer base, their emails were not delivering the desired results. The challenges were mainly in ineffective email flows and low engagement on campaigns.

The Challenges

Ineffective Flows

Malo'o Racks had a series of email flows that were not generating the expected revenue or engagement. The emails were not capturing the recipients' attention, leading to low revenue per recipient.

Low Engagement on Campaigns

The existing email campaigns were not compelling enough to drive conversions. Despite having an extensive email list, the engagement was disappointingly low, affecting the overall revenue.

The Solutions

Email Crew stepped in to address these challenges with a multi-pronged approach.

Attractive and Conversion-Optimized Email Templates

The first step was redesigning the email templates to make them more visually appealing and aligned with the brand's identity. The new templates were not just attractive and optimized for conversions, with clear calls-to-action and compelling copy.

Hyper-Segmentation of Audience

Email Crew implemented hyper-segmentation strategies to target different audience groups more effectively. The emails became more relevant and engaging by segmenting the audience based on their behavior, preferences, and past interactions.

Advanced Flows

Email Crew set up advanced email flows tailored to different stages of the customer journey. Each flow was designed to maximize engagement and conversions, from welcome emails to cart abandonment reminders.

The Results

The impact of these changes was immediate and significant.

  • Revenue from Flows: Increased by an astonishing 165.9% compared to the previous year.

  • Campaign Conversion Rate - The campaign click rate went up by 20.1%, and the conversion rate went up by 10.3%.

  • Contribution to Total Revenue: In the first three months of working with Email Crew, emails were attributed to 52.44% of Malo'o Racks' total revenue. This marked an 83% increase compared to the previous year.


The collaboration between Malo'o Racks and Email Crew was a resounding success. By addressing the challenges head-on and implementing targeted solutions, Malo'o Racks saw a dramatic improvement in its email marketing metrics. The case is a testament to the power of well-executed email marketing strategies in driving revenue and engagement.


Gnat and Bee, a boutique online store specializing in unique and handcrafted items, faced a unique set of challenges in their marketing efforts. With low website traffic and no established email marketing system, the brand struggled to tap into its full revenue potential.

The Challenges

Low Traffic
Gnat and Bee had a limited online presence, primarily due to the absence of paid advertising. This resulted in low website traffic, making generating sales and building a customer base difficult.

No Established Email Marketing System
The brand had no existing email marketing infrastructure. Everything, from list building to campaign execution, had to be set up from scratch, making the task even more daunting.

The Solutions

Email Crew took on the challenge and devised a comprehensive email marketing strategy for Gnat and Bee.

Building the Foundation
The first step was to set up the basic email marketing infrastructure. This included setting up the email marketing platform, developing initial templates, and creating the core flows.

High-Converting Capture Form
Email Crew implemented a high-converting email capture form to begin building a high-quality email list.

Tailored Email Campaigns
Email Crew designed and deployed weekly campaigns that featured a mix of content and promotional offers. Templates mirrored the store's design, and copy matched the brand's tone and style. 

The Results

The results were nothing short of remarkable.

  • Total Online Sales Revenue: More than doubled without any increase in website traffic, proving the efficacy of the email marketing strategy.

  • Contribution to Total Sales: Emails accounted for 52.24% of total sales, making it a significant revenue channel for the brand.

  • Email Capture Conversion: The email capture rate was almost double the industry average, indicating the effectiveness of the capture forms and the overall strategy.


The partnership between Gnat and Bee and Email Crew has been a resounding success. Despite starting from scratch and facing challenges like low traffic, the email marketing strategies implemented by Email Crew have had a transformative impact on Gnat and Bee's revenue and customer engagement. This case study is a compelling example of how a well-executed email marketing strategy can drive significant results, even in challenging circumstances.


Twelve Little, a brand specializing in stylish and functional bags for moms, faced a downward trend in email marketing metrics. Over the previous three months, they experienced a significant drop in revenue from both campaigns and flows, along with declining campaign open rates and average order value (AOV).

The Challenges

Dropping Revenue
Twelve Little saw a 29.5% decrease in revenue from email campaigns and a 22.9% decrease from email flows over the previous three months. This was a concerning trend that needed immediate attention.

Declining Campaign Open Rate
The open rate for email campaigns had decreased by 7.8%, indicating the recipients' lack of engagement and interest.

Decreasing AOV
The average order value (AOV) had also declined by 5.2%, affecting the overall store's profitability.

The Solutions

Email Crew was brought to turn the situation around and immediately implement targeted strategies to address the most pressing issues.

Revamping Email Content
The content of the emails was thoroughly revamped to make it more engaging and relevant to the audience. This included new copy, visuals, and calls to action.

Advanced Segmentation
Email Crew applied advanced segmentation techniques to ensure that the right message reached the right audience at the right time, increasing the likelihood of conversions.

A/B Testing
A/B tests were conducted on various elements like subject lines, email body content, and calls-to-action to optimize performance. The insights gained were used to refine the email campaigns further.

The Results

The turnaround was swift and impactful.

  • Revenue from Emails: Increased by 21% in the first month of implementing the new strategies.

  • Campaign Open Rate: Saw a dramatic increase, up by 68.4%.

  • AOV: Improved significantly, with a 49.6% increase.


The collaboration between Twelve Little and Email Crew successfully reversed the declining trends in email marketing metrics. By focusing on content quality, audience segmentation, and continuous optimization, the brand achieved remarkable improvements in revenue, open rates, and AOV. This case study exemplifies how a well-executed email marketing strategy can not only arrest declining performance but also drive substantial growth.

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